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Discover the capabilities of Artificial Intelligence and the benefits it has for your business.
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Client Success | Old Mutual
Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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With our recent £93 Million Series C funding injection there’s no signs of slowing down in our mission to be the Customer Engagement Platform of choice.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
Explore AthenaFeatured Content
Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
Explore AthenaFeatured Content
Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
Explore Athena
Athena AI Agent is the hero your business needs. By seamlessly managing routine tasks like authentication, appointment booking, payment processing, FAQ responses, and more, Athena frees up your human agents to tackle more intricate challenges. This not only minimises burnout and agent turnover but also boosts job satisfaction. With Athena, you can ensure consistent adherence to Service Level Agreements (SLAs), exceed customer expectations with quicker response times, and effortlessly scale as your business expands.
Handle more interactions than ever before, with fewer agents and zero human-error
Capture valuable insights from customers to train the agents
Handle thousands of interactions simultaneously 24 hours a day, 7 days a week
Generate adaptive responses during conversations
Businesses can leverage AI Agent to automate repetitive tasks, handle both complex inbound and outbound enquiries, and provide instant, round-the-clock support across voice and digital channels. This not only frees up critical financial resources but also ensures a more efficient allocation of human agents. With advanced AI capabilities, the AI Agent fosters personalised interactions, reduces response times, and enhances overall customer satisfaction, enabling companies to maintain a personal touch without increasing workforce costs.
AI Agent optimises interaction management, enquiry servicing, and allows your users to devote their attention to the most time-sensitive interactions.
AI Agent revolutionises customer interactions with refined, human-like voice and text-based communication, setting a new standard beyond traditional chatbots and driving unparalleled business success.
AI Agent dramatically reduces time and admin costs by ensuring that each interaction is handled promptly and effectively.
Elevate your business with effortless AI-driven conversations across all channels. Our AI Agent ensures responses that reflect your company’s values, offering complete control over language and tone.
Athena’s dynamic training enhances AI accuracy by matching new customer utterances to intents and customer journeys, boosting the AI agents confidence with confirmed meanings. Users can also use summary pages with “Knowledge Recommendations” and “Confidence Levels” to identify gaps that require more information or training.
Effortlessly train your AI Agent by providing them with contextual information sources and documentation, transforming them into knowledgeable and contextually aware team members.
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AI Agent operates 24/7, boosting satisfaction by providing timely assistance and information.
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As your business grows, AI Agent seamlessly scales to handle increasing volumes of conversations and enquiries without compromising on quality or response times.
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Automate repetitive tasks and provide 24/7 support, freeing financial resources for better allocation.
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With faster response times and personalised interactions, AI Agent enhances overall customer satisfaction.
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AI Agent minimises human error by ensuring regulatory disclosures and compliance requirements are always met, reducing the risk of omissions and mistakes.
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AI Agent delivers a consistent and standardised experience to every customer, ensuring that all enquiries are handled with the same level of accuracy and professionalism.
We’re so confident your team and your customers will love our Conversational Bot solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
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Shaping the Future of Customer Experience.
