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Client Success | Old Mutual
Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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With our recent £93 Million Series C funding injection there’s no signs of slowing down in our mission to be the Customer Engagement Platform of choice.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
Explore AthenaFeatured Content
Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
Explore AthenaFeatured Content
Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
Explore Athena
Harness the power of AI in procuring unmatched customer insights. Athena AI Analytics performs deep interaction analysis so you can make confident, data-driven decisions.
Make confident, data-driven decisions
Utilise AI-powered tools like Keyword and sentiment analysis to streamline your analytical foresight
Boost productivity and efficiency with accurate forecasts
Reliably predict and respond to customer needs
Leverage AI-transcribed analytics to gain a comprehensive view of customer support across all channels, encompassing both voice and digital interactions. AI Analytics conveniently summarises interactions, providing insights on sentiment, key phrases, and data capture, allowing for meaningful reviews and informed predictions. By delving into customer interactions, underlying issues can be addressed more effectively. This powerful tool enhances forecasting accuracy, optimises resource allocation, and improves operational efficiency. Seamlessly integrating with other Connex modules, AI Analytics empowers leaders with data-driven insights to refine strategies, enhance decision-making, and streamline business processes.
AI Analytics conveniently connects with your existing Connex modules, allowing you to extract useful insights from interaction summaries without having to perform the analytical chore of interpreting meaning across multiple conversations.
Topic-based modelling allows you to group and segment interactions by similar characteristics, and specific time periods, promoting greater organisation and better understanding of your customer interaction data.
Athena AI assesses customer sentiment to help you understand what is at the heart of customer satisfaction.
Review the most popular keywords and phrases in your interactions to spot industry trends and understand the meaning of your conversations.
Allow AI Analytics to identify and classify the most important elements within conversations to transform unstructured data into actionable information. Utilise entity recognition insights to improve data analysis, automate your processes, and provide better customer experiences.
Never worry about security and compliance, with astute identification and redaction of PII from Athena Analytics, allowing you to collate and interpret reporting without the risk of critical customer data being compromised.
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Better understand and predict customer sentiment, wants and needs
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Integration with AI Analytics provides effortless and rapid access to insights and reports, facilitating swift decision-making
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Data insights built with your business in mind, linking and presenting information for you
We’re so confident your team and your customers will love our AI Analytics solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!
Shaping the Future of Customer Experience.
